Program Coordinator

Job Descritpion

AI Justice’s Family Defense Program (FDP) is seeking a Program Coordinator who will maintain accurate client and outreach data, support the planning and execution of legal screening clinics and community presentations, provide administrative support to staff, and perform other related duties.

Responsibilities

The Program Coordinator will be responsible for the following duties:
1. Act as primary point of contact for initial inquiries for legal services and referrals, initial inquiries from other agencies, and organize and coordinate multiple aspects of the Program;
2. Responsible for the prompt and accurate entry of client and outreach data in AI Justice’s database, Legal Server (LS);
3. Route all intakes for opening to data entry, checking the data for completeness and clarity;
4. Coordinate scheduling of attorneys and paralegals for necessary coverage of off-site locations and/or intakes (in-office and off-site);
5. Work with the Director to expedite case review and assignments to staff;
6. Attend trainings and meetings as required by grantors;
7. Scan closed cases directly into the client’s LS case profile to eliminate the need for paper files;
8. Create marketing materials for FDP events and activities, such as Legal Screening Clinic and Know Your Rights (KYR) presentations;
9. Assist with event coordination, including preparing supplies for clinics/KYR presentations and confirming volunteer attendance;
10. Attend evening and weekend clinics/KYRs, as needed, and assist with coordination of events and volunteers;
11. Responsible for covering and maintaining FDP phone coverage during business hours;
12. Provide information via phone and email about services provided, as well as update the voicemail greeting to contain information on intakes.
13. As delegated, draft client communications, including closing letters with referral lists to clients on behalf of assigned attorney(s);
14. Conduct intakes in-person (in the office or at clinics) or via phone, as needed;

15. Assist attorneys/accredited representatives with immigration form preparation and filings with United States Citizenship Services (USCIS), Executive Office for Immigration Review (EOIR), and other agencies if applicable;
16. Provide support to attorneys and the director through various forms of client communications, document gathering, submitting FOIA requests, translations, and interpretation;
17. Keep track of and assign contacts for all remote general volunteers, attorney volunteers, and other volunteers for intakes, consultations, and clinics;
18. Supervise, train, and assign tasks to interns each semester;
19. Coordinate in-office intakes; and
20. Perform other duties as assigned.

Qualifications

• Clear understanding of client confidentiality and online security issues.
• Fluency in written and verbal Spanish and English or Haitian Kreyol and English REQUIRED.
• Excellent writing skills in English required.
• The ideal candidate for this position will be energetic, friendly, and responsible.
• Ability to adapt to high-volume workload with fast-changing deadlines and priorities;
• Demonstrated commitment to advocating on behalf of immigrant rights strongly preferred.
• Familiarity with Microsoft Office and other applications required, and SharePoint preferred.
• Knowledge of client database systems preferred.
• Must have own transportation.
• Ability to work independently and under pressure.
• Comfortable working in a collaborative environment that values giving and receiving feedback.
• Must be willing to submit to an extensive background check, including FBI, statewide repository, and sex offender registry checks.

How to Apply

Please submit resume, cover letter, and three references combined into one PDF, with subject line “Family Defense Program- Program Coordinator” to ca*****@*******ce.org.